Clik here to view.
Relationship quality most important in customer satisfaction in Pensions
The Dutch pension system is often considered to be the best in the world. As a result of the financial and economic crises, low interest rates, an ageing population and increasing life expectancy, the...
View ArticleClik here to view.
How Dutch Pension Insurers Can Improve Customer Satisfaction
In my previous post (found here) we addressed the question of what determines customer satisfaction within the pension insurance industry. Service quality is relevant, but research shows that the...
View ArticleClik here to view.
How Dutch Insurers are leveraging Analytics
In recent years there has been a lot of talk about Analytics and Big Data and yet, although expectations are high, the vast majority of Dutch insurers have not yet fully embraced Analytics and its...
View ArticleClik here to view.
Top 10 Challenges for Investment Banks 2014 (part 1/3)
2013 has been another year of consolidation, with Investment Banks continuing to foster a more stable operating environment. Analysts are now reporting a more positive outlook as monetary policies take...
View ArticleClik here to view.
How to get Real Value from Enterprise Social Collaboration Technology
In today’s fast-paced digital age, advances in technology make it easier than ever for people to work together – no matter where you are. But unfortunately, enterprise collaboration is still stuck in...
View ArticleClik here to view.
Everyday Bank: How banks can become an essential part in customers’ daily life
Today, customers want their resources to be at their fingertips. As technology drives dramatic changes in consumer behaviors and expectations, it uproots traditional transactions for all...
View ArticleClik here to view.
Top 10 Challenges for Investment Banks 2014 (part 2/3)
The year ahead will undoubtedly be another challenging one. Never before have Investment Banks had to compete on so many fronts, but 2014 represents the first year since 2007 for potential...
View ArticleClik here to view.
Time to play to win in today’s Switching Economy
Customers have become more critical, demanding more transparency, clearer communication and higher involvement. Insurance executives recognize just how important customer satisfaction is in meeting...
View ArticleClik here to view.
Compelling reasons for banks to change in 2014
Although we are beginning to see the dawn after the global financial crisis and recession, traditional banks still face considerable uncertainty and many challenges in rebuilding their businesses....
View ArticleClik here to view.
Banking: How to rebuild trust for customer engagement
As stated in my previous blog post, one of the top priorities for Banking in 2014 is to more effectively engaging with customers. Given the challenges facing the industry, bankers acknowledge that to...
View Article