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Banking: How to rebuild trust for customer engagement
As stated in my previous blog post, one of the top priorities for Banking in 2014 is to more effectively engaging with customers. Given the challenges facing the industry, bankers acknowledge that to...
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Compelling reasons for banks to change in 2014
Although we are beginning to see the dawn after the global financial crisis and recession, traditional banks still face considerable uncertainty and many challenges in rebuilding their businesses....
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Time to play to win in today’s Switching Economy
Customers have become more critical, demanding more transparency, clearer communication and higher involvement. Insurance executives recognize just how important customer satisfaction is in meeting...
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Top 10 Challenges for Investment Banks 2014 (part 2/3)
The year ahead will undoubtedly be another challenging one. Never before have Investment Banks had to compete on so many fronts, but 2014 represents the first year since 2007 for potential...
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Everyday Bank: How banks can become an essential part in customers’ daily life
Today, customers want their resources to be at their fingertips. As technology drives dramatic changes in consumer behaviors and expectations, it uproots traditional transactions for all...
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How to get Real Value from Enterprise Social Collaboration Technology
In today’s fast-paced digital age, advances in technology make it easier than ever for people to work together – no matter where you are. But unfortunately, enterprise collaboration is still stuck in...
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Top 10 Challenges for Investment Banks 2014 (part 1/3)
2013 has been another year of consolidation, with Investment Banks continuing to foster a more stable operating environment. Analysts are now reporting a more positive outlook as monetary policies take...
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How Dutch Insurers are leveraging Analytics
In recent years there has been a lot of talk about Analytics and Big Data and yet, although expectations are high, the vast majority of Dutch insurers have not yet fully embraced Analytics and its...
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How Dutch Pension Insurers Can Improve Customer Satisfaction
In my previous post (found here) we addressed the question of what determines customer satisfaction within the pension insurance industry. Service quality is relevant, but research shows that the...
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Relationship quality most important in customer satisfaction in Pensions
The Dutch pension system is often considered to be the best in the world. As a result of the financial and economic crises, low interest rates, an ageing population and increasing life expectancy, the...
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Customer-centricity is at the heart of digital transformation (2 of 4)
As I indicated in my last blog post, the focus on digital transformation is driven by the size of the prize on offer. I cited changing customer behaviour and heightened competition as two specific...
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How digital technology is changing the game for insurers
The shift to digital is inevitable for insurers. Forward-thinking insurers are already investing heavily to transform themselves. They are exploring the many ways that new technologies and sources of...
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Top priorities in Claims for Insurers in the next 3 years
In the wake of the recession, the Insurance industry is under a range of (external) pressures. In search for profitable growth and improved financial performance, insurers find themselves facing...
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Banking: How to rebuild trust for customer engagement
As stated in my previous blog post, one of the top priorities for Banking in 2014 is to more effectively engaging with customers. Given the challenges facing the industry, bankers acknowledge that to...
View ArticleClik here to view.
Compelling reasons for banks to change in 2014
Although we are beginning to see the dawn after the global financial crisis and recession, traditional banks still face considerable uncertainty and many challenges in rebuilding their businesses....
View ArticleClik here to view.
10 Insights into Consumers and Mobile Payments
During the Mobile Payments & NFC World Summit 2013 it became clear that consumers are not keen on adopting mobile payments at scale yet. But a recent report by IDC Financial Insights predicts that...
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Generation Digital
The relationships investors have with advisors are currently undermined by a lack of trust in the financial system. This is particularly true for the Millennials of the digital generation, or Gen D,...
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Top 5 articles in June 2013
As we are in the second week of July 2013, it’s a good time to look back and review all of the great content that’s been published in previous month. It’s been a busy time in the world of Analytics,...
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4 capabilities insurers need to master Digital
It is clear that across virtually all industries, consumers’ behavior has changed dramatically. The way in which consumers all over the world buy products or services is changing with increasing...
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Next Generation Credit Management in 2013
The credit services industry is changing globally. It is being shaped by new, profound and irreversible forces. Funding issues, coupled with liquidity concerns, are leading to an ever-greater need to...
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